FAQ

CHECK-IN time: between 4pm and 8pm
To assist with your welcome, we would very much appreciate your approximate arrival time.

CHECK-OUT time: 11am
We kindly ask that guests check out on time so we are able to prepare to welcome new guests.

If you need to arrive outside our check-in hours, we are happy to accommodate your request with prior notification. Simply contact us.

A credit card and billing address can be required for reservations. The following payment methods are accepted:

• PayPal: your reservation is confirmed straight away;
• Credit Card: your reservation is automatically confirmed after a succesful payment using our secure checkout system powered by Stripe;
• Bank transfer: your reservation is confirmed as soon as we receive the transfer receipt. If you miss to send it, it will be confirmed when we receive the money on our account.

Yes. We are delighted to welcome your group. Having three large double bed suites two of which can accommodate two more guests, we can host up to 10 people.
Please contact us to get a quote on renting the whole property. Breakfast and houskeeping service are always included, but for safety reasons self kitchen catering is not permitted, anyway Chiara will be happy to provide you with meals preparing upon request. Please visit our website gourmet page.

Cancellation conditions may vary depending on the rate plan you choose during booking process. Please check out our terms and conditions page for details.

Palazzo Pio III is in the center of town, in the pedestrian area. Free parking lots are available at about 150 m., 3 minutes walking. Some are not available on friday morning from 5 am to 2 pm, thus guests arriving on thursday night are advised to check them out.
Luggage transport to the property is available upon request at the time of booking. This service is subject to an extra fee.

Yes. Our property is in the center of Sarteano so once you get here you don’t really need a car to enjoy your stay. Restaurants, coffee shops stores and even trekking trails are all a few minutes walking.
The closest train station is Chiusi-Chianciano Terme (15 mins), or you can fly into Florence (1,5 hours), Pisa (2,5 hours), Rome (2 hours) and Perugia (1 hour). We can arrange a transfer for you. Please contact us at least one week before your arrival to define it. This service is subject to an extra fee.

Yes. We provide complimentary Wi-Fi service inside all suites and common areas.

Yes. The whole property have state of the art air conditioning and heating.

Upon request we’re pleased to provide our guests a freshly prepared continental breakfast. If you are vegan, vegetarian or have any intolerance/allergy, let us know and Chiara, our chef, will cook a special meal for you. Please visit our gourmet page.

We do our best to maintain the highest quality standards in cleanliness. Rooms are being cleaned and tidied up daily, while bed sheets and towels are replaced every three days unless otherwise requested according to environment respect.

In order to provide the most refined and relaxing experience possible, we cater primarily to adult clientele and welcome guests 12 years and over.

Yes, we’re happy to welcome pets with no extra charge. We recommend owners to respect other guests and keep their room clean and neat.

To ensure the highest quality for our guests, Palazzo Pio III is non-smoking.